custom photo announcements by Moonrae Lynn Designs : frequently asked questions

How do I get started?
First, we'd like to thank you for your interest in custom photo announcements from Moonrae Lynn Designs. The first step is to view the gallery of sample announcements and decide which designs you like. Each announcement is truly a custom creation and there is no need to choose simply one template. The final design will depend on your photographs and the length of your text. Please keep in mind that some photos work best with certain designs and we can certainly try to accommodate your requests. Also, visit the design center to choose fonts, borders, embellishments and other options for your announcement. When you are ready to place your order, please fill out the order form with all the pertinent information. The more information you give us (i.e., why you like certain designs, what particular elements of a specific announcement you like or don't like, etc.) the better the final announcement will be. Your photos can be emailed to photos@moonraelynn.com. Please make sure that all emails you send to us include the word "announcement" in the subject line. Otherwise, we cannot guarantee that our junk mail filter will not automatically delete your emails.

What kind of editing will you do on my photographs?
Our goal is to turn your everyday photographs into professional looking images. Each photograph is automatically edited to fix contrast, brightness, red eye removal, lighting, etc. In addition, flaws in the background are softened and removed and the photo is edited to highlight the most important features of the photograph - the people. If you would like to use an old photograph that is damaged or faded, we can restore them digitally. A fee may apply depending on the damage. To see samples of edited images, please click here.

How long will it take for my announcements to be completed?
Once we receive all the photographs and completed order form, it will generally take us about 2-4 business days to design your announcement. From November through December, it will take about 3-5 business days. If you have any changes, email them to us and we will put a revised proof on our website in 1-2 days. Each round of revisions will take 1-2 days depending on how often you check your email, and how extensive your revisions are (if your revisions are completely different from your original design specs, it will take longer to make all the changes. It's always best to give us accurate information in the beginning). Once we receive your approval of the final proof, your announcements will be printed and shipped in about 1-2 business days for photo announcements printed on Fujicolor Crystal Archive photo paper. Oversize Photo Cards, Mini Photo Cards and Flat and Folded Note Cards take about 7-10 days for printing. Your announcements will arrive in about 3-4 business days after they are printed for USPS Priority Mail deliveries. UPS Ground can take up to 6 business days and Next Day deliveries are usually made Monday through Friday normally by 5:00 pm.

Can I see my announcement before they are printed?
After your announcement is completed and you have chosen your final design, a final proof will be on our website for you to review. This will be your final chance to check for typos and make any changes. Once we receive your final approval, your announcements will be sent to the photo lab or printer. If you have any changes after you've given your approval, a change fee of $50 will apply, unless it is not too late to cancel your order with the printers. We always recommend that you check your final proof carefully, and if possible, have someone else look at it with fresh eyes to catch something you might have missed.

Do you charge a fee for custom designs or web proofs?
Every announcement that we create is a custom design. We do not charge an extra fee for customizing your announcements. All web proofs are also free of charge, no matter how many revisions you have.

What kind of photographs can we use?
We prefer high quality digital photographs, either emailed to us at photos@moonraelynn.com, or sent to us on a CD. However, if you only have prints, we can scan the images for you for an additional cost of $10 per image. We cannot use CDs that come with your developed pictures because the quality of those images are not suitable for announcements. We would prefer the actual photograph than a digital image that is too small. Please do not send us Polaroids, or photographs that were taken with a camera phone, and make sure your subject's face is larger than a quarter and in focus. Please do not send us your negatives as they can get lost or damaged during transit. Occasionally, we will receive an image that is unsuitable for photo announcements due to quality or low resolution. We will do our best to correct the flaws, however, it cannot be guaranteed. If you would like to use a photograph that was taken by a professional photographer, you will need to obtain written permission to use that image for your announcements. For detailed instructions and additional guidelines on sending us your photographs, please click here.

If I want a black and white announcement, do I have to send a black and white photograph?
No, we would prefer a color photograph because it gives us more versatility when converting an image to black and white. However, if you only have black and white, or sepia prints, they will be fine to use for your announcements. It is almost impossible to convert a black and white image to full color - although in some instances a color tint can be added to the whole image, or to specific objects in the photograph creating a color accent.

For color borders, background colors and patterns, how close will the final color be to the color I see on my monitor?
Although the colors you see on your monitor will be very close to the colors that will be printed on your final announcements, due to the differences in calibration, everyone's monitor will show colors differently. For photo announcements printed on Fujicolor Crystal Archive Photo Paper, we can send you one free print prior to printing your entire order if you would like to verify your color choices. Each additional print will be $5. We do not recommend this for invitations or other announcements that need to be sent out by a certain date.

I preordered envelopes, but I don't know where my preorder number is. Will I lose my $20 deposit?
Not necessarily. Your preorder number was emailed to you when we received your order form. We also sent out a shipping statement along with your envelopes that also has the same preorder number printed in the top right hand corner. If you are still unable to locate your preorder number, please contact us and we will do our very best to locate your preorder number. We have an extensive filing system and keep records of every correspondence that is sent out, including preorder numbers. Once we verify your address, the total number of envelopes that you ordered, payment information, and the date, we are usually able to locate your preorder number. If we are unable to verify any of those, then we regret that you will forfeit your $20 deposit.

Are envelopes included?
All of our announcements include high quality envelopes that are sized perfectly to match, with the exception of the Mini Photo Cards which are too small to be mailed.

Do any of the announcements require extra postage?
No. They are all within USPS guidelines for regular mail, except Mini Photo Cards. However, if you include anything with your announcement, like a family newsletter or other items like an RSVP card, it could increase the total weight. If you are unsure about extra postage requirements, please take it to your post office for them to weigh before mailing them out.

Are the announcements glossy or matte?
For Photo Announcements printed on Fujicolor Crystal Archive Photo Paper, we can provide either. If you do not indicate a preference, it will automatically be printed on matte photo paper. The Oversize Photo Cards and Mini Photo Cards can be printed with a satin matte finish, or a glossy ultraviolet coating. If you do not indicate a preference, they will be printed with a satin matte finish. Photo Note Cards can be printed with a matte or a linen finish. The Folded Note Cards can only be printed with a satin matte finish. If you do not indicate a preference, your announcements will be printed with a matte finish.

Does your logo or name appear anywhere on the announcements?
On the back of every announcement the name Moonrae Lynn Designs is printed. If you agree to allow us to include our website address on the front of your 4x6 or 5x7 announcements printed on Crystal Archive Photo Paper, you will receive 5 free announcements and envelopes or an 8x10 photograph of your announcement, suitable for framing. Our website address is very small and barely noticeable, and always located somewhere inconspicuous on the announcement, usually in diagonal type along the edge. Please view the gallery to see the placement of our web address on some announcements. Announcements printed on card stock will automatically have our logo and website address on the back.

Do I have to pay sales tax?
Our business is located in a state that doesn't collect sales tax. Therefore, you will not have to pay any sales tax for your announcements.

What form of payment do you accept?
Currently, we only accept credit card payments via Paypal. Once we receive your order form, we will verify your total and send you an invoice via Paypal for the total amount due.

Where are you located?
We are a small home-based business located in Ashland Oregon. Our mailing address is:

2305 Ashland Street, Suite C-443
Ashland, OR 97520

fax 541.482.6491

If you have any further questions, please contact us via email or by phone 541.301.4768.
We look forward to working with you soon to create the perfect announcement to celebrate the blessings in your life.

birth announcements gallery prices place an order preorder envelopes fonts borders stripes and ribbons patterns color options edit samples testimonials about us customer service email		How do I get started? First, we'd like to thank you for your interest in custom photo announcements from Moonrae Lynn Designs. The first step is to view the gallery of sample announcements and decide which designs you like. Each announcement is truly a custom creation and there is no need to choose simply one template. The final design will depend on your photographs and the length of your text. Please keep in mind that some photos work best with certain designs and we can certainly try to accommodate your requests. Also, visit the design center to choose fonts, borders, embellishments and other options for your announcement. When you are ready to place your order, please fill out the order form with all the pertinent information. The more information you give us (i.e., why you like certain designs, what particular elements of a specific announcement you like or don't like, etc.) the better the final announcement will be. Your photos can be emailed to photos@moonraelynn.com. Please make sure that all emails you send to us include the word "announcement" in the subject line. Otherwise, we cannot guarantee that our junk mail filter will not automatically delete your emails. What kind of editing will you do on my photographs? Our goal is to turn your everyday photographs into professional looking images. Each photograph is automatically edited to fix contrast, brightness, red eye removal, lighting, etc. In addition, flaws in the background are softened and removed and the photo is edited to highlight the most important features of the photograph - the people. If you would like to use an old photograph that is damaged or faded, we can restore them digitally. A fee may apply depending on the damage. To see samples of edited images, please click here. How long will it take for my announcements to be completed? Once we receive all the photographs and completed order form, it will generally take us about 2-4 business days to design your announcement. From November through December, it will take about 3-5 business days. If you have any changes, email them to us and we will put a revised proof on our website in 1-2 days. Each round of revisions will take 1-2 days depending on how often you check your email, and how extensive your revisions are (if your revisions are completely different from your original design specs, it will take longer to make all the changes. It's always best to give us accurate information in the beginning). Once we receive your approval of the final proof, your announcements will be printed and shipped in about 1-2 business days for photo announcements printed on Fujicolor Crystal Archive photo paper. Oversize Photo Cards, Mini Photo Cards and Flat and Folded Note Cards take about 7-10 days for printing. Your announcements will arrive in about 3-4 business days after they are printed for USPS Priority Mail deliveries. UPS Ground can take up to 6 business days and Next Day deliveries are usually made Monday through Friday normally by 5:00 pm. Can I see my announcement before they are printed? After your announcement is completed and you have chosen your final design, a final proof will be on our website for you to review. This will be your final chance to check for typos and make any changes. Once we receive your final approval, your announcements will be sent to the photo lab or printer. If you have any changes after you've given your approval, a change fee of $50 will apply, unless it is not too late to cancel your order with the printers. We always recommend that you check your final proof carefully, and if possible, have someone else look at it with fresh eyes to catch something you might have missed. Do you charge a fee for custom designs or web proofs? Every announcement that we create is a custom design. We do not charge an extra fee for customizing your announcements. All web proofs are also free of charge, no matter how many revisions you have. What kind of photographs can we use? We prefer high quality digital photographs, either emailed to us at photos@moonraelynn.com, or sent to us on a CD. However, if you only have prints, we can scan the images for you for an additional cost of $10 per image. We cannot use CDs that come with your developed pictures because the quality of those images are not suitable for announcements. We would prefer the actual photograph than a digital image that is too small. Please do not send us Polaroids, or photographs that were taken with a camera phone, and make sure your subject's face is larger than a quarter and in focus. Please do not send us your negatives as they can get lost or damaged during transit. Occasionally, we will receive an image that is unsuitable for photo announcements due to quality or low resolution. We will do our best to correct the flaws, however, it cannot be guaranteed. If you would like to use a photograph that was taken by a professional photographer, you will need to obtain written permission to use that image for your announcements. For detailed instructions and additional guidelines on sending us your photographs, please click here. If I want a black and white announcement, do I have to send a black and white photograph? No, we would prefer a color photograph because it gives us more versatility when converting an image to black and white. However, if you only have black and white, or sepia prints, they will be fine to use for your announcements. It is almost impossible to convert a black and white image to full color - although in some instances a color tint can be added to the whole image, or to specific objects in the photograph creating a color accent. For color borders, background colors and patterns, how close will the final color be to the color I see on my monitor? Although the colors you see on your monitor will be very close to the colors that will be printed on your final announcements, due to the differences in calibration, everyone's monitor will show colors differently. For photo announcements printed on Fujicolor Crystal Archive Photo Paper, we can send you one free print prior to printing your entire order if you would like to verify your color choices. Each additional print will be $5. We do not recommend this for invitations or other announcements that need to be sent out by a certain date. I preordered envelopes, but I don't know where my preorder number is. Will I lose my $20 deposit? Not necessarily. Your preorder number was emailed to you when we received your order form. We also sent out a shipping statement along with your envelopes that also has the same preorder number printed in the top right hand corner. If you are still unable to locate your preorder number, please contact us and we will do our very best to locate your preorder number. We have an extensive filing system and keep records of every correspondence that is sent out, including preorder numbers. Once we verify your address, the total number of envelopes that you ordered, payment information, and the date, we are usually able to locate your preorder number. If we are unable to verify any of those, then we regret that you will forfeit your $20 deposit. Are envelopes included? All of our announcements include high quality envelopes that are sized perfectly to match, with the exception of the Mini Photo Cards which are too small to be mailed. Do any of the announcements require extra postage? No. They are all within USPS guidelines for regular mail, except Mini Photo Cards. However, if you include anything with your announcement, like a family newsletter or other items like an RSVP card, it could increase the total weight. If you are unsure about extra postage requirements, please take it to your post office for them to weigh before mailing them out. Are the announcements glossy or matte? For Photo Announcements printed on Fujicolor Crystal Archive Photo Paper, we can provide either. If you do not indicate a preference, it will automatically be printed on matte photo paper. The Oversize Photo Cards and Mini Photo Cards can be printed with a satin matte finish, or a glossy ultraviolet coating. If you do not indicate a preference, they will be printed with a satin matte finish. Photo Note Cards can be printed with a matte or a linen finish. The Folded Note Cards can only be printed with a satin matte finish. If you do not indicate a preference, your announcements will be printed with a matte finish. Does your logo or name appear anywhere on the announcements? On the back of every announcement the name Moonrae Lynn Designs is printed. If you agree to allow us to include our website address on the front of your 4x6 or 5x7 announcements printed on Crystal Archive Photo Paper, you will receive 5 free announcements and envelopes or an 8x10 photograph of your announcement, suitable for framing. Our website address is very small and barely noticeable, and always located somewhere inconspicuous on the announcement, usually in diagonal type along the edge. Please view the gallery to see the placement of our web address on some announcements. Announcements printed on card stock will automatically have our logo and website address on the back. Do I have to pay sales tax? Our business is located in a state that doesn't collect sales tax. Therefore, you will not have to pay any sales tax for your announcements. What form of payment do you accept? Currently, we only accept credit card payments via Paypal. Once we receive your order form, we will verify your total and send you an invoice via Paypal for the total amount due. Where are you located? We are a small home-based business located in Ashland Oregon. Our mailing address is: 2305 Ashland Street, Suite C-443 Ashland, OR 97520 fax 541.482.6491 If you have any further questions, please contact us via email or by phone 541.301.4768. We look forward to working with you soon to create the perfect announcement to celebrate the blessings in your life.

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